Your order for goods is accepted and a contract is formed between 5149 Brand and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by 5149 Brand, nor at the point in time that you receive an email from 5149 Brand acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by 5149 Brand, and may be cancelled by you. Exceptions are applicable to orders for personalised items and goods made to order, which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For a full list of exceptions to items you can return please view our Exceptions to the Returns Policy section. For security reasons, we may restrict the volumes of certain items to be sold in any one transaction. Following the formation of the contract, 5149 Brand shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you.
You have the right to cancel your order prior to despatch. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made or customised to your order. You must inform us of your wish to cancel in writing, either by letter or email, prior to the goods being despatched. Should you wish to cancel your order after the goods have been despatched then please view our Returning your Order section for details of how to return goods to us.
If you cancel your order after the goods have been despatched the delivery charges will not be refunded, unless the product is faulty or does not fit the description given.
Under Consumer Regulations you have the right to return your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to return does not apply to certain goods that we sell, for example, items made or customised specifically to your order. You must inform us in writing of your wish to return goods to us, either by letter or email, within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to return the goods. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.
We cannot accept substitute or alternative items by way of returns nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items you will still be responsible for paying for the original item purchased. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau. Additional terms and conditions apply to cancelling orders for certain goods such as made to order items and personalised items. Please refer to our terms relating to the supply of those goods.
Delivery Charges: Delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given.
Please follow the instructions on our Customer Returns page to return an item.
For England, Scotland & Wales, standard courier delivery charge to home is £5.95 per order. The standard 5 day delivery service applies on orders placed Monday to Friday.
For full courier delivery charges, see our Delivery Charges section. Specific delivery details will be confirmed at the time you order. Standard courier delivery services are available in most areas. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, 5149 Brand will deliver by an alternative carrier and this may take longer. Delivery times cannot be guaranteed. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
For England, Scotland and Wales, standard courier delivery charge to home is £5.95 per order. These delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
Your Delivery Address
We will automatically deliver to your billing address unless you state otherwise. You can store alternative delivery addresses on your 5149 Brand 'My Account' area. We reserve the right to refuse delivery to an alternative address.
Free Delivery Offers
Free delivery offers are subject to availability and are NOT applicable to addresses outside the British Isles. Free delivery and other offer codes remain the property of 5149 Brand, are non-transferable and may not be reproduced in any other form or used in conjunction with any other offer.
Returns via Post
You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. For further details see our Exceptions to the Returns Policy section.
To return an item by post, please email our customer services team to request a returns form and returns authorisation number.
Returns Email: email@example.com
The following exceptions apply to our returns policy. No refunds or exchanges can be given on items made to your specification, such made to order items or personalised items, unless there is a manufacturing defect or the goods are not as ordered. Gift cards / eGiftcards/ Vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.
See below for all the methods we accept for payment of purchases from 5149 Brand.
- All major credit and debit cards
- 5149 Brand gift cards and e-vouchers
The taking of payment from you by 5149 Brand under any of the means set out does not indicate that a contract has been formed between you and 5149 Brand. By completing and submitting the electronic order form including your payment details you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Payment will be refunded to you if your offer is later refused or rejected by 5149 Brand.
E.g. Women’s T-shirts
Buy 2 items for £80.00.*
Buy 3 items for £105.00.*
*To get the saving, you must order the items in the same order at the same time. If you later return any item you will not be entitled to the discount. Offer only applies to products purchased at full price.
You can use the Gift Card as full or part payment for goods purchased online at 5149brand.com
You cannot buy a Gift Card with another Gift Card or an e-Voucher.
Any payment credited to the Gift Card which is subsequently dishonoured will result in that credit to your card being revoked.
The Gift Card cannot be exchanged for cash. No change or refund will be given.
If you find a lost Gift Card please cut in two and return it to 5149 Brand Ltd, Brook House, Church Lane, Garforth, Leeds LS25 1HB.
5149 Brand Ltd cannot accept responsibility for your Gift card if it is lost, stolen or damaged. It will not be replaced or have its value refunded in any of these circumstances.
This Gift Card remains the property of 5149 Brand.
5149 Brand reserves the right to amend these terms and conditions and/or discontinue the Gift Card at any time. Your legal rights are not affected.
A recipient of an eVoucher must have a valid email address and it is not possible to redeem the eVoucher online without having created an account with 5149 Brand.
Please remember to enter the receiver's email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once you have placed your order online we cannot change the receiver's email address, cancel or issue a refund for your eVoucher.
Your eVoucher can be used by you if you are the purchaser or you receive it as a gift. You can use the eVoucher in full or part payment for goods purchased online at 5149brand.com
eVouchers cannot be used to buy Gift Cards.
The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used against future purchases. Purchases and refunds outside the UK are subject to currency conversion at the prevailing daily rate.
If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch.
Where goods purchased online with an eVoucher are subsequently returned, monies owing will be refunded in the form of an eVoucher/Gift Card, or refunded to the original method of payment.
This eVoucher cannot be exchanged for cash. The eVoucher cannot be returned and refunds will not be given.
Buying or redeeming an eVoucher is subject to our normal Terms and Conditions and order validation procedures.
5149 Brand cannot accept responsibility for your eVoucher if it is lost, stolen, damaged or used without permission. It will not be replaced or its value refunded in any of these circumstances.
Any payment credited to the eVoucher which is subsequently dishonoured will result in the credit being revoked. This eVoucher remains the property of 5149 Brand.
5149 Brand reserves the right to amend these terms and conditions and/or discontinue the eVoucher at any time. Your legal rights are not affected.
5149 Brand reserves the right to remove, block or de-activate eVouchers without notice if it has reasonable grounds to do so.
5149 Brand reserves the right to amend these terms and conditions and/or discontinue the incentive discount at any time.
If you do have a query please write to 5149 Brand Ltd, Customer Services, Brook House, Church Lane, Garforth, Leeds LS25 1HB or email us at firstname.lastname@example.org. We aim to deal with queries speedily and sympathetically. Any complaints are logged, investigated and replied to.
#sharewith5149brand – Terms and Conditions
Thanks for your interest in sharing your photo with 5149 Brand. As we commented, we really like your content and we want to share it with our followers and customers, but first, we need your permission to use your photo in this way. Please review the terms and conditions below. If you agree with the following, respond to our request with #yes5149brand. By responding to our request with the hashtag #yes5149brand, you hereby grant to 5149 Brand, its affiliates, subsidiaries, franchisees, advertising and promotional agencies, and their agents and representatives (collectively, “5149 Brand Ltd”), the irrevocable, unrestricted, royalty-free worldwide right to use, publish, display, broadcast, edit, modify and distribute any materials, content, illustrations, photos, videos, comments, or information relating to the Photo (hereinafter, “Material”), including those bearing your name, voice, image, likeness, and/or any other identifiable representation of yourself (collectively, “Your Likeness”). These Materials may appear in any form, style, colour or medium whatsoever now known or later developed (including, without limitation, photographs, videotapes, films, sound recordings, software, drawings, prints, broadcast, in-store displays, internet, email, catalogue and electronic media). By responding to our request with the hashtag #yes5149brand you warrant and represent that: (a) you are the owner, creator and author of the Material and own all rights to use it or, alternatively, have the right to grant us the rights described above; (b) you have paid or will pay in full any fees or other payments that may be related to the use of the Material; (c) the Material does not infringe upon the copyrights, trademarks, rights of privacy, publicity or other intellectual property or other rights of any person or entity; (d) publication of the Material via various media including Web posting, will not infringe on the rights of any third parties; (e) you have obtained permission from all persons whose name, voice, image, likeness and/or any other identifiable representation are included in the Material. You will indemnify and hold harmless 5149 Brand from any claims to the contrary. 5149 Brand reserves the right to alter, change or modify the Material, in its sole discretion. You hereby waive any right you may have to inspect or approve the finished materials or any part or element thereof that incorporates Your Likeness. By responding to our request with the hashtag #yes5149brand, you hereby acknowledge and agree to the above in consideration of the opportunity given to you by 5149 Brand to appear or have your Material appear in our promotional materials. You acknowledge that you have fully read and understood this document and that you have had any questions regarding its effect or the meaning of its terms answered to my satisfaction. You certify that you are at least 16 years of age.
#sharewith5149brand Giveaway – Terms and Conditions
This is a social media giveaway where customers share photos of their 5149 Brand items with us, either via Instagram (using Direct Messaging) or by emailing them to email@example.com. The details of the giveaway and how to enter are as follows:
- Entrants can enter the giveaway either via Instagram (using Direct Messaging to send us their photos) or by emailing them to firstname.lastname@example.org.
- Entrants are allowed to enter numerous times.
- One image per month will be picked as the winner – this will be picked on the last working day of each month.
- One winner per month will receive £50 to spend at 5149brand.com (The winner can choose items to the value of £50 which will then be ordered and distributed by 5149 Brand)
The winner will be notified via direct message on Instagram or by email at the start of the following month, with details of how to claim the prize.
The competition winner must claim their prize within 5 days of notification being sent and 5149 Brand reserves the right to select an alternative winner should the prize not be claimed within this time. The prize cannot be exchanged for cash or otherwise, and no cash alternative will be offered. 5149 Brand reserves the right to substitute a prize of equal or higher value in the event of unforeseen circumstances. Liability cannot be accepted for entries, which are lost in transit or not received by 5149 Brand due to technical difficulties.
The competition is open worldwide to entrants who are aged 18 or over only.
5149 Brand reserves the right to exclude from the competition any entry that does not meet the criteria set out in these Terms and Conditions.
5149 Brand's decision is final and no correspondence will be entered into. We reserve the right to feature the winning Instagram post, as well as the name and country of the prize winner in future publications and publicity.
The winner's name will be available on request from the 2nd week of each month by sending an email to email@example.com. This promotion is NOT open to employees of 5149 Brand, nor their families, associated agents, or anyone professionally connected with the promotion.
The promoter is 5149 Brand Ltd, Registered office: Brook House, Church Lane, Garforth, Leeds, LS25 1HB. Registered No. 11610202
We only permit the use of low computing resource software applications that run automated scripts (internet bots) on the 5149 Brand website which comply with our current bot policy and for which we have given permission (permitted bots). All other internet bots are unauthorised bots and are not permitted to be used on any 5149 Brand websites.
Internet bots that use, or in our opinion may use, an excessive amount of computing resource, automatically add items to basket without human intervention or impact the shopping experience for other customers are examples of unauthorised bots. We reserve the right to block any unauthorised bots from our websites (ourselves and through third parties such as internet service providers) and to immediately suspend or close any accounts which we suspect of using unauthorised bots.
You agree to indemnify us against all losses, costs and expenses that we incur in connection with your breach of these rules relating to the use of internet bots on our website.
- 5149 Brand is running a prize draw for a chance to win a £100 e-gift card to spend online at 5149brand.com.
- Entrants are automatically entered into the prize draw once the ‘ENTER NOW’ button is clicked on.
- One entry per person.
- Entrants must be aged 18 or over.
- This prize draw is open worldwide, except for employees of 5149 Brand, their families, or any other company professionally associated with the prize draw.
- It is a condition of entry to the prize draw that these rules are accepted as final and that the entrant agrees to abide by these rules.
- The prize draw entry period starts on xxx xxxxx xxxx and will conclude at midnight on xxx xxxxx xxxx .
- One winner will be chosen at random from all entries received in accordance with these Terms and Conditions. The draw will be performed by a random computer process. The winner will be notified by email within 28 days of the closing date. If a winner rejects their prize or the entry is invalid or in breach of these Terms and Conditions, the winner's prize will be forfeited and 5149 Brand shall be entitled to select another winner.
- The prize notification will be emailed to the winner.
- 5149 Brand reserves the right to feature the name and country of the winner in future promotions and on its website.
- There is no purchase necessary to enter the promotion. Entry constitutes the full and unconditional acceptance of these Terms and Conditions. 5149 Brand is not responsible for lost, corrupted or delayed entries. 5149 Brand reserves the right to disqualify anyone who violates these Terms and Conditions.
- Your personal information will not be shared with other companies for their marketing purposes.
- The winner’s full name and country of entry can be obtained by emailing firstname.lastname@example.org.
- Events may occur that render the competition itself or the awarding of the prize impossible due to reasons beyond the control of 5149 Brand and in such circumstances 5149 Brand may at its absolute discretion vary or amend the competition, and the Entrant agrees that no liability shall attach to the promoter as a result thereof
- The Promoter is 5149 Brand Ltd, Registered office: Brook House, Church Lane, Garforth, Leeds, LS25 1HB. Registered No. 11610202
By submitting any content to 5149 Brand, you represent and warrant that:
You are the sole author and have not copied the content from any third party;
All content that you post is accurate;
You further agree and warrant that you shall not submit any content:
That is known by you to be false, inaccurate or misleading;
That infringes any third party's copyright, trademark, or privacy;
That is, or may reasonably be considered to be, defamatory, racially or religiously biased or offensive, contains obscene language, or is threatening or harassing to any individual, partnership or corporation;
That includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
That contains any computer viruses, worms or other potentially damaging computer programs or files. For any content that you submit, you grant 5149 Brand a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not 5149 Brand, are responsible for the contents of your submission.
None of the content that you submit shall be subject to any obligation of confidence on the part of 5149 Brand, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that 5149 Brand and its third-party service providers may use your email address to contact you about the status of your review and for other administrative purposes.
These terms and conditions set out the basis on which you can use our website and place orders for items from 5149 Brand. By ordering goods from 5149 Brand you are deemed to have understood and accepted these terms. The supplier of the goods featured is 5149 Brand Ltd, (“5149 Brand Ltd”, “we”, or “us”). Registered office Brook House, Church Lane, Garforth, Leeds LS25 1HB. Registered number 11610202 (England and Wales). You may contact us at this address or by email at email@example.com. We may contact you for market research purposes.
The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling
All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a professional or industrial environment.
All orders for products are subject to availability.
Colour of reproduction
5149 Brand take great care with the colours used in its collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation between what you see on screen and what you receive. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change without notice.
This information is supplied in English only and we will continue to communicate in this way during your agreement with us.
Company Information, VAT And Sales Taxes
Company Registered Number: 11610202
United Kingdom VAT Registration: GB xxx xxxx xx
If any of this information changes we will inform you by updating our terms and conditions at 5149brand.com/terms-conditions/
Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.
5149 Brand reserves the right to amend these terms and conditions and/or discontinue any offer at any time. Your statutory rights are not affected.